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1. Personal information handler
Personal information handler: Petnest AI Shanghai (上海宠巢智能科技有限公司), Shanghai. Contact: thomas@petnestdata.com. This policy is designed to follow the Personal Information Protection Law (PIPL); we claim no certification.
2. What we collect, and why
This website has two forms: get a demo and request access. What you fill in: name, organisation, WeChat ID or e-mail (either is enough), city, clinic size (optional) and a message. We also record the page you came from and the language you used, so that we reply in the right language.
The only purpose is to reply to you. We do not use these details for marketing lists and do not give them to third parties for their own purposes. E-mails you send us directly (for example applications, press or investor enquiries) are handled the same way. If you reach us through the WeCom QR code, your WeChat nickname and messages are processed by Tencent's WeCom service; we handle them as described in this policy and delete them 12 months after our last exchange.
This website never collects pet health data, and collects no personal information from pet owners.
3. How your details are handled and stored
What you submit is received and stored in mainland China: received by a function of the website host (Tencent Cloud EdgeOne Pages), stored in its key-value (KV) storage, sent through Tencent Cloud's e-mail service to our work mailbox in mainland China (Tencent Exmail, migration to be verified), and signalled to us by a WeCom alert that contains no contact details. All of these are operated by Tencent Cloud as our entrusted processor. The hosting provider may keep access logs (IP address, browser type) in mainland China for security, for the period the law requires; we do not use them to identify or contact you.
We may have to provide necessary information where laws, regulations or competent authorities require it.
4. Transfer abroad: the founding team may read it from France
Our founding team may read your request from outside mainland China (France). Under PIPL this counts as providing personal information abroad, so we ask for your separate consent before you send it.
- Recipient abroad: Thomas Chen (陈骞), Founder & CEO of Petnest AI; contact: thomas@petnestdata.com.
- Purpose: to reply to your request.
- Categories: name, organisation, WeChat ID or e-mail, city, clinic size, message, page of origin and language.
- How: the data itself is stored in mainland China; the founding team reads it by signing in from abroad, or receives the WeCom alert (which carries no contact details) there, and does not export it to or store it in other systems abroad.
- Your rights: you can contact the recipient named above to access, copy, correct or delete your details, or to withdraw consent.
- How consent is given: the forms carry a separate checkbox; without it, the form is not submitted.
5. Retention
We keep your details for 12 months after our last exchange, then delete them from KV storage and the mailboxes. Except where the law requires otherwise.
6. Your rights
You can access, copy, correct or delete your details, or withdraw consent, by writing to thomas@petnestdata.com. You can also ask us to restrict or refuse the processing of your details, to complete them, to explain our processing rules and, where the legal conditions are met, to transfer them to a handler you name. If we refuse a request we say why; you can also complain to the authority in charge of personal-information protection. After your death, your close relatives may exercise these rights as the law provides. We reply within 15 working days. Withdrawing consent does not affect processing carried out before the withdrawal.
7. Cookies, analytics and the products
This website uses no cookies and no analytics tools.
The products (the AI scribe, the clinical workspace, the health passport and the owner assistant) will have their own privacy notice before any collection starts.
At a glance
| Data | Purpose | Retention | Where stored |
|---|---|---|---|
| Form fields: name, organisation, WeChat ID or e-mail, city, clinic size, message | Reply to you | 12 months after the last exchange | Mainland China (Tencent Cloud) |
| Page of origin and language | Reply in the right language | 12 months after the last exchange | Mainland China (Tencent Cloud) |
| E-mails you send us | Reply to you | 12 months after the last exchange | Mainland China (Tencent Exmail, migration to be verified) |
| If you reach us via the WeCom QR code: WeChat nickname and messages | Reply to you | 12 months after the last exchange | WeCom (Tencent) |
| Access logs: IP address, browser type | Website security | As the law requires | Mainland China (hosting provider) |
| Anti-abuse counter: salted hash of the IP address (the IP itself is not kept) | Prevent form abuse | Up to 2 hours, then deleted automatically | Mainland China (Tencent Cloud) |
| Pet health data, pet owners' personal information | Not collected on this website | — | — |